How do I place an order?
Please contact us via telephone (403) 265-4401, e-mail or at our downtown Calgary location (#360, 800 – 6th Ave SW) to place your order.
What information do I need to provide when placing an order?
If you know the part number, we'll take it from there. If not, we'll gladly assist you in identifying the product you need.
How do I pay for my order?
If you have an account, you will be invoiced. Otherwise, we accept debit or credit card payments.
Is freight included in the price?
Freight will be charged extra unless you provide an account number. We ship with any carrier to all locations, always striving to get product shipped the same day it is ordered. Most commonly we use Greyhound, Loomis and Purolator. Local couriers provide service for deliveries within Calgary.
How do I order a sample?
Please contact our Calgary Lab with all the details and ship to location and they will provide you with a sample.
Do you carry used/reconditioned equipment?
Yes we do! What is available at any given time may vary widely so please check in with us to discover what we have available.
What equipment do you service?
We provide ongoing service and calibration for all equipment that we sell. We can also fix other equipment but we may have to order in special parts for that.
What is the expiry date for you reagents?
We do not use expiry dates on our reagents but batch numbers in the form of date of manufacture. It is the responsibility of the customer to set a date when they need to be replaced.